Neptune
Neptune Phinisi
Deposit, refunds and the replacement boat
Updated 4 November 2026
Neptune booking terms in brief: a deposit holds the date and the balance follows before sailing. Cancel 60 days or more ahead for a 50 percent refund, or 30 to 59 days for 25 percent. If Neptune cannot sail, you receive a boat of equal or higher class, or a full refund.
Deposit for the date, balance for the sailing
A booking has two payments. The deposit is 50 percent of the total, paid when you accept the quote. The balance is the rest, due 30 days before sailing. If you prefer, you can pay the balance in cash or by card machine in Labuan Bajo on the day of departure.
Every channel states its fee before you pay. A card payment link carries 3 percent, PayPal 7.2 percent, and the card machine on departure day 3 percent. Wise, Revolut, QRIS and bank transfer are also accepted, and your own bank can add its charges on top.
The invoice names one bank account in the name of the company. We never ask you to pay a personal account, and a request to do so is a reason to message us before you send anything.
The quote shows the whole-boat or seat price, the park package where it applies, and each line that sits beside them. The page on how to book walks through the steps.
| Deposit | 50 percent of the total |
| Balance | 30 days before |
| Bookings inside 30 days pay in full | |
| Children | Free from 0 to 2 years old |
| Figures are all-in and rounded · Passport details 7 days before sailing |
Deposit 50% to confirm, balance 30 days before departure. You can also settle the balance in Labuan Bajo on the departure day, in cash or by card on the EDC machine. Fees: card payment link 3%, PayPal 7.2%, EDC card machine 3%. Your issuing bank may add its own charges.
Cancelling or rescheduling: refunds by notice period
Cancel on WhatsApp, so that the date of your request is on record. The refund is a share of what you have paid, set by how many days remain before sailing.
- 60 days or more before sailing: 50 percent is refunded.
- 30 to 59 days before sailing: 25 percent is refunded.
- Fewer than 30 days before sailing: no refund.
Rescheduling is gentler. Moving a booking to another date costs nothing when you ask 30 days or more before sailing, and costs IDR 500,000 when you ask 14 to 29 days before. Within 14 days a change is treated as a cancellation, and the table above applies.
A new date depends on the boat's calendar, so we confirm it live on WhatsApp before we move anything.
| Notice | Refund |
|---|---|
| 60 days or more | 50 % |
| 30 to 59 days | 25 % |
| 29 days or less | 0 % |
| Notice | Fee |
|---|---|
| 30 days or more | Free |
| 14 to 29 days | IDR 500,000 |
| 13 days or less | Treated as a cancellation |
If we cancel, you are refunded 100 percent · Once the refund conditions are met, the transfer usually follows within 2 days.
If Neptune cannot sail: a boat of equal class or a refund
If Neptune cannot sail on your date, we put you on a boat of equal or higher class on the same date at no extra charge. If you would rather not take it, you receive a full refund. The refund is processed within 2 days once the conditions are met.
The reasons are practical: a boat in its yearly dock, a mechanical fault, or a harbour closure that stops sailing. In each case the promise is the same, and the choice between the replacement and the refund is yours.
Weather is the one thing neither of us controls. The captain and the harbour authority decide whether a boat sails, and no sailing runs regardless of weather. Once they decide, we tell you on WhatsApp and the same two choices apply.
The guarantee is about class and date, not about the exact boat. If we offer a replacement, we send its specification in writing before you decide.
Child fares, ID documents and travel insurance
Children aged 0 to 2 travel free. From age 3 the full fare applies, and a child older than that occupies a bed in a cabin like any guest. Each cabin has one double bed, so tell us the ages before you book.
Identity papers are due 7 days before sailing: name as on the passport, nationality and passport or ID number. The harbour and the park ask for them, and a late list can delay boarding.
Travel insurance is recommended and not included in any fare. Medical care on the islands is limited, and a policy with medical cover and evacuation is the sensible companion to a sea voyage.
The booking is governed by the law of Indonesia. Where these terms and a written quote differ, the quote for your booking applies, and we point out the difference before you pay.
FAQ
How much do I pay up front, and when is the rest due?
You pay a 50 percent deposit when you accept the quote, and the balance is due 30 days before sailing. You can instead pay the balance in cash or by card machine in Labuan Bajo on departure day, where the machine carries a 3 percent fee. The invoice names the one company account.
What do I get back if I cancel or move the date?
Cancelling 60 days or more before sailing refunds 50 percent, 30 to 59 days refunds 25 percent, and fewer than 30 days refunds nothing. Moving the date is free 30 days or more ahead and costs IDR 500,000 from 14 to 29 days. Closer than 14 days counts as a cancellation.
What if Neptune is replaced or cannot sail on my date?
We offer a boat of equal or higher class on the same date at no extra charge. If you decline it, you receive a full refund, processed within 2 days once the conditions are met. We send the replacement boat's specification in writing before you choose either way.
Check availability — Neptune
Neptune sails with its own crew and captain; Komodo Explorer plans the voyage, takes your payment and answers every message before you board.